Parent Guide:
How to Get Started
A simple, step-by-step guide to setting up your account, enrolling your child and managing lessons on HiPrep.
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01How to Set Up Your Parent Profile+
- Go to the HiPrep platform.
- Select Parent and continue.
- Click Create an Account.
- Enter your email address and create a password.
- Verify your email address.
Good to knowYou only need to complete this once. Use the same account whenever you return.
02How to Add Your Child+
- Log in to your HiPrep parent account.
- Select Children from the menu bar.
- Click + Add Child.
- Enter your child’s details and complete the form.
- Save and continue.
Good to knowAdd your child before booking or enrolling them in a programme.
03How to Update Your Child’s Class+
- Log in to your parent account.
- Select Children from the menu bar.
- Click Edit Child’s Profile.
- Enter your child’s new class and save.
- Repeat for any other children.
Good to knowUpdate each child’s class at the start of every academic session before enrolling in a programme.
04How to Enrol in a Group Class+
- Sign in to your parent account.
- Go to Programs, then select Group Classes.
- Select the child.
- Search for the subject you want.
- Click Add Routine and close.
- Repeat for other subjects or children.
- Select Make Payment and complete checkout.
Good to knowClass codes follow the year and group: HP4A means Year 4 A; HP11C means Year 11 C.
05How to Book a 1:1 Class+
- Sign in and select Learning Schedule.
- On your preferred day, click Add Routine.
- Select your child and subject.
- Choose your preferred time and duration. Times display in your local timezone.
- Add the routine and repeat for other subjects or children if needed.
- Review your routine, proceed to payment and complete checkout.
Good to knowCheck the child, subject and time before paying. To pay by bank transfer, switch off Automatically Repeat Every Month.
06How to Enrol in Community Live Classes+
- Sign in and select Learning Schedule.
- On Saturday, click Add Routine.
- Select your child and choose Group Classes.
- Under Select Program, search for 11+ or GCSE Community Live Class (CLC).
- Click Add Routine and close.
Good to knowCommunity Live Classes are free.
07How to Reschedule a Session+
- Open Learning Schedule.
- Go to Routine History and select the booking.
- Open Routine Details.
- Find the session and click Reschedule.
- Choose the new date and time.
- Tick Apply for All Upcoming Sessions if the change should repeat.
- Submit your request.
Good to knowAgree the new time with your teacher by email before submitting. Your original schedule stays active until the request is approved.
- A teacher may approve or reject the request.
- Requests must be handled before the original session time.
- Each monthly booking can be rescheduled no more than twice in total, regardless of who initiates it. The limit resets with the next monthly booking cycle.
08How to Rebook+
- Log in as a parent.
- Select Learning Schedule.
- Open Routine History.
- Find the booking and click Rebook.
Good to knowRebook is available only after payment retries for a failed recurring booking have ended. It copies the original booking details; create a new booking if you need a different teacher, date or time.
09How to Join a Class+
- Child account: sign in with the child’s username and PIN, then open the upcoming session.
- Parent account: sign in, open Learning Corner, select Sessions, then choose the group or 1:1 class.
- The Join Session button appears 10 minutes before class.
- Check the camera and microphone, then click Join.
Good to knowEither the child account or parent account can be used to join a class.
10How to Cancel a Recurring Booking+
- Log in to the parent dashboard.
- Select Learning Schedule, then Routine History.
- Click See More on the relevant booking.
- Scroll down and select Cancel Auto-Renewal.
11How to View Post-Lesson Updates+
- Open Learning Schedule.
- Select Routine History.
- Click See More.
- Scroll to your past sessions.
- Open a session to read the teacher’s notes and post-lesson update.
12How to Add Notes for Teachers+
- Log in as a parent.
- Go to Learning Schedule, then Routine History.
- Find the lesson or booking and click See More.
- Select Add Note for Tutor at the top right.
- Enter and submit your note.
13How to Contact Your Child’s Teachers+
- Log in as a parent.
- Go to Learning Schedule, then Routine History.
- Find the lesson or booking and click See More.
- Scroll to the bottom of the page and click Email Tutor.
14How to Report an Issue+
- Within 48 hours of a completed class, open Learning Schedule.
- Go to Routine History and click See More.
- Find the completed session and click Report.
- Enter the details and submit the issue.
Good to knowAfter a report is submitted, the corresponding session payment is placed on hold until the issue is resolved.